FREQUENTLY ASKED QUESTIONS
What is your pre-order policy?
You will be charged the full price of your item at upon the completion of your order. The purchase price does not include import duties, taxes, transfer fees, and other governmental charges, which are the buyer’s responsibility.
Express Shipping is not available on pre-order items. Once you have completed your purchase, please note that you are agreeing to the terms and conditions above.
When will my pre-order arrive?
We will ship your pre-order as soon as the item becomes available. Estimated shipping dates is frequently updated on a our product pages. Preorder items are processed automatically and actual shipping dates might vary.
Although we will make efforts to begin delivering products as soon as it is reasonably possible, you understand and agree that there may be delays. An estimated time of delivery is only an estimate that is subject to change.
How long does it take to process an order?
In stock items are shipped within 3-5 business days. Please note that a shipping notification will be issued once your order has been shipped.
How do I cancel my order?
Cancellation of any orders can only be made within the first 24-hours of your order.
Do you ship internationally?
Yes. Please refer to our Shipping page for further information.
Where is your company based?
We are a Canadian Based company and ship our shoes internationally.
What sizes do you carry?
Our footwear is available in size 36-42EU. Our team is working hard to expand our size range and heel heights in the near future.
How do I know my shoe size?
|EU SIZE||US SIZE||FOOT LENGTH (MM)|
How do I measure my foot length correctly?
To measure your foot length measurement, stand on a level floor with the back of your heels against a straight edge. Using a ruler or measuring tape, take the measurement (in millimeters) from your straight edge to the tip of your toes. If your foot measurement is halfway between sizes, please select the larger size.
What is your exchange policy?
We only accept exchanges for incorrect size on orders. Please contact email@example.com to discuss exchange details. No later than 14 days after your delivery date.
For further information, please review out Return page.
Do you offer wholesale items?
We do not accept wholesale orders. All product is sold exclusively at tejahnburnett.com