FREQUENTLY ASKED QUESTIONS

How often is new product released?

Our brand produces footwear that values handmade craftsmanship and we limit the quantity of pairs that are produced. Previously released items are currently sold out and are not available for purchase.  

How long does it take to process an order?

All orders take 2-3 Business days to process. Please note that a shipping notification will be issue once your order has been shipped.

Do you ship internationally?

Yes. Please refer to our Shipping  page for further information.

What is your pre-order policy?  

Please note: “SIMIJAH” is a pre-order item that is scheduled to begin shipping the week of May 24th, 2021.

Pre-ordered items on our website are considered to be items that have already been sent to production or items that are made to order with an upcoming production run.

You will be charged the full price of your item at upon the completion of your order. The purchase price does not include import duties, taxes, transfer fees, and other governmental charges, which are the buyer’s responsibility.

Cancellation of pre-ordered items can only be made within the first 24-hours of your order.  

Although we will make efforts to begin delivering products as soon as it is reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate that is subject to change with notice to the customer. 

Express Shipping is not available on pre-order items. Once you place an order, please note that you are agreeing to the terms and conditions above. 

What sizes do you carry?

All footwear is available in EU 36-42. Our team is working hard to expand our size range and heel heights in the near future. 

How do I know my shoe size?

EU SIZE US SIZE FOOT LENGTH (MM)
36 6 225
37 7 235
38 8 246
39 9 251
40 10 259
41 11 267
42 12 276

 

How do I measure my foot length correctly?

To measure your foot length measurement, stand on a level floor with the back of your heels against a straight edge. Using a ruler or measuring tape, take the measurement (in millimeters) from your straight edge to the tip of your toes. If your foot measurement is halfway between sizes, please select the larger size.

Do you offer an exchange policy?

In the event that your footwear does not fit and you would like to complete an exchange, your item must arrive at tejahnburnett.com no later than 14 days after your delivery date. 

For further information, please review out Return page.

Do you offer wholesale items?

We do not accept wholesale orders. All product is sold exclusively at tejahnburnett.com