FREQUENTLY ASKED QUESTIONS

What is your pre-order policy?  

Please note: “SIMIJAH” is a pre-order item that is scheduled to begin shipping within 4-6 weeks. 

You will be charged the full price of your item at upon the completion of your order. The purchase price does not include import duties, taxes, transfer fees, and other governmental charges, which are the buyer’s responsibility.

Cancellation of pre-ordered items can only be made within the first 24-hours of your order.  

Although we will make efforts to begin delivering products as soon as it is reasonably possible, you understand and agree that there may be delays. An estimated time of delivery is only an estimate that is subject to change with notice to the customer. Express Shipping is not available on pre-order items. Once you have completed your purchase, please note that you are agreeing to the terms and conditions above. 

How long does it take to process an order?

In stock items are processed within 2-3 business days. Please note that a shipping notification will be issued once your order has been shipped.

Do you ship internationally?

Yes. Please refer to our Shipping  page for further information.

What sizes do you carry?

Our footwear is available in size 36-42EU. Our team is working hard to expand our size range and heel heights in the near future. 


How do I know my shoe size?

EU SIZE US SIZE FOOT LENGTH (MM)
36 6 225
37 7 235
38 8 246
39 9 251
40 10 259
41 11 267
42 12 276

 
How do I measure my foot length correctly?

To measure your foot length measurement, stand on a level floor with the back of your heels against a straight edge. Using a ruler or measuring tape, take the measurement (in millimeters) from your straight edge to the tip of your toes. If your foot measurement is halfway between sizes, please select the larger size.

What is your exchange policy?

We only accept exchanges for incorrect size on orders. Please contact info@tejahnburnett.com to discuss exchange details. No later than 14 days after your delivery date. 

For further information, please review out Return page.

Do you offer wholesale items?

We do not accept wholesale orders. All product is sold exclusively at tejahnburnett.com